Frequently Asked Questions
Everything you need to know about your next diecast collectible.
How do you ensure the cars are not damaged during shipping?
We take collector-grade precautions by using premium bubble wrap and sturdy cardboard boxes to ensure your diecast models arrive in mint condition without card or blister damage.
What is the typical delivery timeframe?
Orders are processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
Do you sell authentic brands like Hot Wheels and Matchbox?
Yes, Lot57 Diecast Cars only stocks 100% authentic products from licensed manufacturers, including rare finds, Treasure Hunts, and limited edition releases.
What is your return policy for collectibles?
We offer a 30-day return policy for items in their original, unopened packaging. Due to the nature of collectibles, we cannot accept returns for items that have been removed from their original blister packs.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer combined shipping for multiple items?
Yes, if you purchase multiple cars in a single transaction, shipping costs are automatically calculated at checkout to offer you the best possible combined rate.